Can I return or exchange my order?
Due to the customized and made to order nature of our products, we are not able to accept returns or exchanges. (Initials, names, sizes, & colors selected are all customizations that make your order especially for you!) We hold no stock. All orders are custom cut after they are placed. Decals have a "shelf life", so to speak, and can become very difficult/impossible to peel apart as they age, so we cannot hold stock indefinitely as they become unable to use over time and must be discarded.
We cannot accept cancellation requests once production of an order has started. If we haven't started making the item yet, we are glad to cancel/refund, should you request.
Are vinyl decals compatible with my walls/paint?
Vinyl decals will adhere to *most* flat, smooth surfaces, such as walls, windows, metal, glass, mirrors, etc. However, vinyl decals are NOT compatible with the following:
-Medium to heavily textured walls (rough, grainy or bumpy are a no-go, unfortunately)
-Brick, paneling, cement block, etc
-Many of the newer no and low VOC paints that are becoming popular
We cannot guarantee that decals will adhere to all surfaces, so we're not able to offer refunds for decals not adhering to your wall/surface. If you've never applied die-cut decals before, we would strongly suggest requesting a free sample decal to test with prior to making a purchase.
Do you offer custom designs?
Sometimes. Custom/from scratch designs will depend on several factors such as our schedule, our kids' schedules, current order volume at the time of request, etc. Please be aware that, when available, custom/from scratch design will cost more due to the amount of proofing, messaging, design file creating involved. Please convo us to check availability/pricing before purchasing.
What is a die cut decal?
A decal cut out of a roll of vinyl. Our die cut decals do NOT contain clear outlines or borders, giving you the look of being painted on. A crisp, clear, professional result!
Are wall decals removable? Are they reusable?
Yes, indoor vinyl is removable. We use the highest quality indoor vinyl on the market, and it removes easily by simply peeling it back off very SLOWLY. The heat of a hair dryer on low just beforehand will soften the vinyl for easier removal.
No, die-cut vinyl decals are not reusable. They cannot be reused, or moved/re-positioned. They are a one time use only.
I would like to expedite my order. Is this an option?
We do not offer any type of overnight/expedited delivery(via the USPS) for orders at this time.
We do offer a RUSH production/Priority Mail upgrade. Upgrading to the RUSH production option at checkout will rush the processing/creation of your order and upgrade you from first class standard to Priority Mail shipping. Delivery for Priority *usually* takes 2-4 business days. (All dates are estimates and not guarantees.)
If I purchase today, when will this deliver?
You can now view the estimated to deliver date range for every listing! If on a desktop, it's to the right of the listing photo, if on mobile app, scroll down under the photo to the section titled: Shipping & Returns.
The estimated delivery range is calculated by adding current production time + mail transit time. Delivery dates are estimates only and in no way guaranteed by the USPS or Custom Vinyl by Bridgett, Inc.
All orders are mailed via the USPS. When you order ships you will receive an email with your tracking number and you can check the status of your order at any time with this number.
Please Note-We are not able to issue refunds or replacements for packages that are scanned as "Delivered" via your tracking number.
I'm not sure if vinyl will stick to my wall/surface. Do you offer sample decals?
Yes, we do offer sample decals to test with prior to making a purchase. We also offer color samples. These are free of charge, and all you need to do is send us a convo to request. Please include your name, mailing address, and the colors you are interested in seeing.
We offer these test decals and color samples free of charge to our buyers because we want you to be thrilled with your decal purchase. Since we offer these at no charge/risk to buyers, we cannot be responsible for decals not adhering, or colors not matching your decor after placing an order. If you want to be certain on adhesion and colors, we highly suggest requesting samples before placing an order.
Do you send proofs?
We only send proofs upon request. Proofing is very time consuming and in order to keep our super fast turnaround time and prices low, we don't offer proofs as a standard practice. We will send one only if you request one. Be aware that if you prefer a proof, production of your order will not be able to start until proofs are approved, so it will delay shipping by 1-2 additional days than what's stated on your invoice. Please be sure that you are signed up to receive convos and notifications through the convo system here on etsy to keep this seamless and so as not to halt production/processing of orders. **Please Note**We are not able to proof for small orders of $20 or less. Thank you for your understanding.
Do you sell any type of boards, wood pieces, glass or mirrors?
We only sell decals. Decals are the adhesive lettering shown in our listing photos. We do not sell any type of boards, stands, flowers, pumpkins, etc in our shop. These items are props for styled photo taking and not included in purchase price.